FAQ

1. How long will it take to create my creation?
I respectfully ask that you allow me 24-48 hours to design, create, gift package and securely ship your creation. If you require your creation right away, PLEASE contact Aunt Shelly at auntshelly@auntshelly.com and I'll work on your creation as a priority!

2. What are the shipping charges?
Shipping is FREE on all orders shipped within USA ~ $10.00 International shipping applies.

3. Can I customize any creation?
YES! Aunt Shelly LOVES custom orders - at NO EXTRA CHARGE! Please add your customization request on your order or contact me with your request: auntshelly@auntshelly.com

4. Do you offer bulk discounts?
YES! If you're ordering for a team or an event, please contact me! I'll work within your budget and your creation!

5. Do you offer gift packaging?
YES! All pieces will arrive in a coordinating adorable gift box - ready for gift giving!

6. Returns/Exchanges
All of Aunt Shelly's creations follow a strict quality control process. If you're unsatisfied with your order we will accept returns/exchanges within 30 days of purchase, less shipping fees.

You may initiate a return/exchange by logging into your account, under the 'Track your recent orders' section, click on 'View Details' for the order you would like to initiate the RMA. Select 'Add new RMA', choose the item you wish to return/exchange. Please let us know your reasons for this RMA by adding your comments and save your RMA.