All
of Aunt Shelly's creations follow a strict quality control process. If
you're unsatisfied with your order we will accept returns/exchanges
within 30 days of purchase, less $5.00 to cover shipping fees and packaging.
To start the RMA process within 30 days of purchase (less shipping fees)
1. Login to your account, select the 'My Account' section.
2. In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the RMA for.
3. Once in the order, click on the "Add New RMA" button.
4. Choose the number of items you want to return in the Order Items section.
5. In the Order Return Options section, choose the Reason and Method for the return.
6. Please add comments in the Comments section. This is optional, but your comments will help me understand your concerns.
7. Once done, click Save RMA and an email will be sent to you.
To start the RMA process within 30 days of purchase (less shipping fees)
1. Login to your account, select the 'My Account' section.
2. In the Track Your Recent Orders section, click on the View Details link for the order you would like to initiate the RMA for.
3. Once in the order, click on the "Add New RMA" button.
4. Choose the number of items you want to return in the Order Items section.
5. In the Order Return Options section, choose the Reason and Method for the return.
6. Please add comments in the Comments section. This is optional, but your comments will help me understand your concerns.
7. Once done, click Save RMA and an email will be sent to you.